Florio’s D’Italia (“we” and “us”) is the operator of (https://floriosditalia.com) (“Website”). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, additional packaging or destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.
Free UK delivery for orders over £45 and under 30kg.
Next Day Delivery = Shown on Monday – Thursday (delivered next working day, order before 12pm)
Standard Delivery = Shown on Thursday (after 12pm), Friday – Sunday (2-3 Days delivery)
Offshore Delivery = 0kg-30kg: £17.99
Fresh Goods ordered thursday after 12pm, will be dispatched on Monday.
Frozen items currently only available for click & collect.
Click & Collect address: Unit 5 Claybank Rd, Copnor, Portsmouth, PO3 5NH
0kg – 30kg: £5.99
31kg – 60kg: £7.99
61kg – 90kg: £12.99
Saturday Delivery*: £6.99
*Must order before 12pm on Friday.
Friday, Saturday, Sunday orders
DPD Delivery (dispatched Monday): £5.99
Same Day Delivery (order before 12pm): £2.99
Next Working Day Delivery: £2.99
Protective Packaging and Thermal Packaging is required for items such as glass and fresh food. These items will incur an additional cost at checkout for all deliveries:
Glass Items Quantity – Protective Packaging:
1 – 12: £1.09
13 – 24: £3.99
25 – 36: £6.99
Fresh Items Quantity – Thermal Packaging:
1 – 3: £1.39
4 – 6: £1.89
7 – 9: £2.39
10 – 12: £2.89
13 – 15: £3.39
3.1 Return Due To Change Of Mind
Florio’s D’Italia will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to the original payment method used for the order or store credit/coupon for a future purchase. We will notify you once this has been completed through email.
Florio’s D’Italia will refund the value of the goods returned but will not refund the value of any shipping paid.
3.2 Warranty Returns
Florio’s D’Italia will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Florio’s D’Italia to process your warranty claim within 7 days.
Once a warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in coupons
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 4 days
4.2 Dispatch Time
Orders are usually dispatched within 1-2 business days of payment of an order confirmation. Our warehouse operates on Monday – Sunday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.5 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us via firstname.lastname@example.org
4.6 Wrong Address
In the instance that the incorrect address has been provided by the customer, Florio’s D’Italia takes no liability.
In this instance, the customer would take liability, and pay for any replacement of products or delivery service as required.
In the instance that Florio’s D’Italia has been provided with the correct address and subsequently made a mistake, then it is the liability of Florio’s D’Italia’s responsibility to take care of any necessary replacement service.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipping based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service via email@example.com . If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at firstname.lastname@example.org